Microsoft Xbox Live
Billing

In december our microsoft xbox broke down and we sent it for repair. It came back two weeks later with the memory on the hard drive completely wiped out. Games downloaded and points lost.

I have three children using it. The two oldest one could remember their old nametag but my daughter who is 8 simply forgot and made a new one. But she has been unable to play online since the end of december.

I have been paying for her online since that time even though she can't play online. And for the two weeks missing i still had to pay for the online for my three children.

Also when we paid for online the first time, i really thought it was for only one month. We had a choice of one month, three months or one year and we decided to choose one month, to try if we would like it and the problem is that microsoft continued to take money from my account without telling me! Very misleading!

I tried to contact them by phone, asking them to stop all payments but they said that they can't stop just because my daughter can't remember the email address. They said my bank should be able to stop the payments but when i contacted my bank they say they are unable to stop, it has to be microsoft xbox who has to stop all payments. So it's going in circle.

I called them again but they are not moving. It means i have to pay indefinetely for my daughter who can't even play online! I wanted to ask for a refund but i dont think it's going to work as well.

Really disappointed with them.

Company: Microsoft Xbox Live
Country: United Kingdom
Region: England

  <     >