T-Mobile
Mobile Phone

I agreed to a mobile phone on a contract bases. I had the phone for only 2 weeks and i had to send it back to get repaired due to electronic problems. I began texting and the phone switched off by itself!!! It took several weeks for the phone to arrive back to me and upteen phone calls later where i had achieved nothing, not to mention the long waiting times waiting for someone to answer my calls. I had a £20 a month contract and while my phone was away for repair T-mobile was billing me. I disputed the bill over the phone to them but they gave me an option to cancel the contract but it would cost me £150 plus the current bill. I said i want to pay £20 per month and have a phone that works like i signed up for. I had been with t-mobile for 2 months at this stage and had use of my phone for 3 weeks. The bill was for nearly £200. How can t-mobile justify a £200 bill on a £20 per month contract of which i had 2 weeks use of it in just 2 months i was with them. In the end i had to pay it as i had letters threatening bailiffs and i could not afford any legal action. As a result of this there has been a default on my Credit Score for the last 5 years that i have only just learnt of jan 09. In my view i was treated badly as a paying customer. It was there duty to assure that i as a paying customer is getting what i am paying for and not paying for something i have not got. T-mobile are the guilty party here and it is them that should have had the default, not me. I only have one more year left to go with this default and could ride it out and let it go but its the principal of it. I was a victim of tmobiles incompetence, greed and lack of respect. They're bullies with too much money and they forget there manners. They discredited my good name for 6 years nearly and they had the cheek to charge me £200 for it. I am in a position and will be offering tmobile to court. My solicitors are efforting this as we speak and i am going to claim damages for 6 years and a bit more for there arrogance. I hope tmobile sorts themselves out and for all you out there dont let yourself be a victim to tmobile, dont join them!! O2 i have been with for years and top marks all round

Company: T-Mobile
Country: United Kingdom
Region: England
City: Westcliff on sea

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