Hp Compaq 6720s
Poor customer care and quaility

Okay, I bought this hp compaq 6720s last december, Since then I

have had

2 replacement hard drives, both because the originals corrupted.

1 replacement motherboard, because the machine decided it wanted

a power on password after being shut down for 3 hours.

1 replacement battery pack, because the orginal one stopped charging

2x engineer visits I am still waiting on a third visit to replace

the motherboard... again, this was because hp sent out an

incorrect motherboard... which happened when the motherboard was

first replaced

1 new cd rom drive because the original one has failed.

I have had to downgrade the operating system from Vista business

to Xp Pro service pack 3 because the graphics card overheats and

resets.

The display now flickers randomly and the graphics card crashes

at regular intervals, I have hade the blue screen of death on

numerous occasions due to the graphics chip crashing.

The usb connections are to say the least tempremental.

I spoke to Mr Oliver Dyson at your head office in London, and not

to put too fine a point on it, That gentleman needs to spend a

little more time familiarising himself with the forums on this

website, because people in general are NOT happy with HP or the

customer service they provide.

I have attempted several times to obtain customer support for

this model... IT IS NOT SUPPORTED IN THE UK so I am automatically

passsed to the usa who cannot help because I am in the uk.

The graphics drivers for this machine have not been updated for

two years...

I have had nothing but trouble with this notebook since I bought

it. I am fed up being passed from pillar to post and I am of the

opinion that I am overdue a replacement machine.

Company: Hp Compaq 6720s
Country: United Kingdom
Region: United Kingdom

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