Nespresso
Customer service

My Nespresso coffee machine stopped working. I phoned Nespresso and was answered by someone who plainly had no idea how to deal with the issue and kept putting me on hold. The next day Nespresso phoned me to say the employee had not explained their service properly and asked for £79 upfront. My machine was collected for repair. When it was returned after a catalogue of misdeliveries, it still had the same fault. I immediately sent a letter of complaint and suggested Nespresso phone me. Nespresso tell me the letter is with their complaints team (do they get a lot of complaints?). Now, nearly two weeks after the letter was sent, I have still had no reply. The machine repair service is a complete disconnect with their projected glossy, quality, George Clooney image.

Company: Nespresso
Country: United Kingdom
Region: United Kingdom

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