3 mobile
Irresponsible customer service

While rang 3 customer service about the delivery of new contract phone ordered they put me through different sections or departments without a proper reply or answer and after about 20 minutes kept on hold the lady answered the phone said the informations i given were wrong and became very rude.

I am an existing customer of 3 since 2005.

All i done was ordered a new phone but at the end i found out that there was nothing registered on their system about the new order i made which was done through phone on a nearly half hour conversation with one of their sales team representative... y did she told me then the phone will deliver in 2 days..y did she done a credit check... then where did she entered all the details... in the air... in her mind... or is it all a joke for them... spending that much time to order a phone... then again to find where the phone... it's so frustrating... its more than depressing...

dar 3 please be more responsible... or please dont allow those female staff to atend phone calls on those days in thier monthly cycle... they r having mood swings... and we r suffering...

Company: 3 mobile
Country: United Kingdom
Region: England

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