Htc
Poor customer services and after sales repai

HTC products are fairly good but the after sales care is poor (as it is outsourced) and the software updates are rushed out and not tested properly.

HTC I am afraid to say that their standards are slipping and so is their commitment to device stability, customer services & satisfaction leaves a lot to be desired, and I can say this because, HTC are issuing faulty software/ROM for the Touch Pro2 whereby the noise cancellation is so good no-one can hear me, HTC when the do repair inevitably the repair centres damage handsets and do nothing to put it right, they cracked my keyboard surround and just blank the issue and now I'm taking HTC to court to put it all right, and currently my family all use HTC that’s 6 handsets alone in this house, well I guess they just don't care.

If anyone reading this is thinking about getting HTC, good luck when it breaks down and the call centre you call is not HTC they outsource to other companies (in the UK a company called WDS Global) most of the outsourced centres have little or no moral or trading ethics and work from a script but they do HTC equally a dis service as HTC do themselves by not caring about your problem so a well suited alliance.

Company: Htc
Country: United Kingdom
Region: United Kingdom

  <     >