Phones4U
No handset after 4.5 months!

I have not had my phone for 4.5 months - yes months! I had it for two months and the speaker went - took it back to the shop (who have been brilliant!) and it was sent away - told 7-10 days. After many phone calls it came back after a month, checked it in the shop and there was no change. Off it went again... various phone calls and 2 further months down the line they agreed to replace the handset (mine was still in repair!) as a goodwill gesture. 7-10 days for delivery. Waited - it didnt arrive, rang again - their system said that the girl found out 10 mins after I got off the phone that there werent any! She didnt ring and tell me! Ok - so then nice girl says she will get one to me 24-48 hours because I had been messed around so much - doesnt turn up... ask to have contract cancelled - another long wait while it went to senior management - nope cant have it cancelled. Offered replacement but said the last two hadnt turned up so was going to seek legal advice - advice was that they were in breach of their contract with me... great! Then got email saying my original phone would be back within a couple of days - went to shop, and was told it had been destroyed! Had a row with customer service (again) who promised me 3 months replacement (had been without phone for 4 months plus) and the phone would be here 7-10 days - checked it was not working - no said stroppy girl its 7-10 days! TOday is 10 days - and lovely people told me it could be because of the postal strike (although the check arrived having been raised on day 6!) - said that there had not been an issue with couriers and that they had promised 10 days max... man on phone just said - cant do anything until mOnday! Monday is 12 days! GRRRRRR! Just feel completely stuffed... so peed off - was actually crying - how dumb is that!!!

Now - after 4.5 months I dont have a phone - they wont cancel the contract and they wont send me a replacement - any ideas folks? Will be seeing a solicitor on Monday - but can just see that I will go and see the solicitor, pay my money and they will just send a replacement handset - I want to be bought out of my contract now - trading standards and offcom have told me they have breached their contract with me so even if they supply me with a new handset I feel that I should still have no obligation to them under the contract.

Company: Phones4U
Country: United Kingdom
Region: United Kingdom

  <     >