Stonebridge College
Refund of initial course payment

I decided to do a Level 3 Nail Technician course with Stonebridge and phoned up and made the initial payment of £49.99. Due to a change in circumstances I cancelled the course within the 7 days and I received a letter this morning stating that they had indeed cancelled the course but due to damage of materials I would not be refunded my initial payment. The 'damage' as they put it was I sent the 2 course papers (just a few sheets on each one) in an A5 envelope so they had to be folded in half. How on earth is this classed as damage... just a poor excuse to get out of refunding me. I can't afford to lose that money and to not refund me for such a poor reason. Any advice would be greatly received thank you

Company: Stonebridge College
Country: United Kingdom
Region: England

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