Zoosk
Cancel Link Not working

I have discovered that while being a financial member of zoosk.com, an online dating company that I cannot cancel my membership. I have read all there instructions but find the links just dont work. I did read in the small print that they just rebill paid members untill you decide not to be a member. There Help centre states go into Settings at top of page then you will see a window with a Subscription link, click that & in that page will be a Add Credit Card or Cancel Membership link. There is but the Cancel link just doesnt work. Zoosk then claim to go to the settings page again & find the Account link, click this to close account & delete profile. This you cannot do as it reads - To delete your account you Must first cancel your membership.

I have 3 copies of email messages sent to zoosk via there contact link with again, No Responce what so ever.

I have also posted 3 responses via there technical Questions Forum & have recieved personal email notofication that they have been sent but still as of today there is no posting of my pleas for help in canceling my membership. I read a statment written by 1 of zoosk.com moderators that clearly states she check technical issues every evening & would reply if there was not an answer in there Q&A section. This now I no is a total round about, 1 just goes around in circles and it seems cannot get out.

I would really appreciate any help here in this matter as its getting me very upset & nervous.

Regards, Jason 26/02

Company: Zoosk
Country: United Kingdom
Region: United Kingdom

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