Light In The Box
Never received item, or refund!

I ordered a Wedding Dress for my forthcoming nuptials well in advance. Had heard nothing and received no dress after 2 months so I emailed enquiring where my dress was... only to be told that they had made a huge administrative error and hadn't actually processed my order. I was assured that they would rush my dress and ship it with a matter of urgency at no additional charge, which I was more than happy with.

After a week and a half, the dress still hadn't arrived, so I emailed again. I received an email stating that due to high demand, again, they still had not started making my dress. Needless to say, I was not happy at all! They offered me a free dress, but it would not turn up in time so I asked for a refund. They assured me they would refund me in full and were very apologetic for their grave mistakes... wasn't really good enough as I thought I had found the perfect dress... and their late admission of the fact they couldn't provide me with the dress I had paid for left me 2 weeks to find a new dress... great!!!

Well 2 weeks on, I am still waiting for a refund. First I was told I would have a refund in 3 - 5 business days, then 5 - 7, then up to 45! They even tried to blame my credit card company for the delay, even though I paid with Paypal and there are no problems with my account. I have since received two contradictory emails... one stating that they had no right to refund me my money (they had every right to take my money so how does that work?!)... and one stating that my refund request had been rejected by their finance department but they would do their best to refund me in a further 5 - 7 business days.

I really really doubt that I will ever get a refund from this disgraceful excuse for a company so I cannot stress anymore... please please please DO NOT EVER buy from this store!!!

Company: Light In The Box
Country: United Kingdom
Region: England

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