Cheletenham & Gloucester Home Insurance
Home Insurance

We have had buildings insurance with C & G for a long time without complant until we tried to make a claim. They passed our claim through to a company called Asprea. They are awful. Calls are never returned the surveyor is impossible to get hold. In our case the "surveyor" was a Tyrone Barnes - absolutely useless. He gets things wrong, covers up, tells lies it was a nightmare dealing with that company. I copmplained to them and got no where. I then complained to Aviva who underwrite the policy. There TV adverts are funny but dealing with them is not. Same story as before - noone ever calls back. No-one takes responsibility for sorting the problem out. I've now complained to C & G who tell me they will be in touch in 48 hours. I have been without a bathroom for six weeks. None of them care. Beware all of these companies they are cowboys. One thing Aviva dont tell you intheir adverts is that they hold the record for customer complaints

Company: Cheletenham & Gloucester Home Insurance
Country: United Kingdom
Region: United Kingdom

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