British Gas
Poor service!

I am a first time buyer and despite making numerous phone calls since Monday 23 October, have not been billed by British Gas since I moved into the property on Friday 21 October. I gave them my gas meter reading and the meter number and tried, without success, to set up a direct debit.

British Gas are refusing to send me a correct bill for gas I have used since 21 October. I got sent a bill for gas used from August to end of October, which was incorrect. I have contacted their offices and the staff were most unhelpful, very abrupt and downright rude to me. They would not listen to my explanations that I had not even moved into the apartment in August. The flats were handed over by the builders in August but I did not take occupancy of the apartment until October. All they kept repeating was that I had to pay the bill because I owed the money and if I refused to pay they would send in debt recovery agents. I have always paid any bills I have on time or in most cases early and object most strongly to the staff bullying me and telling me that unless I pay I will be blacklisted for not paying my bill.

Do they not know what kind of effect this could have on pensioners?

Why has it taken 6 months to supposedly set me up on their “new system”.

Through no fault of my own I am now going to get a massive bill, which I will probably not be able to afford and all because of the unhelpful staff who were not willing to try and be a bit more co-operative.

Christine Walker.

Company: British Gas
Country: United Kingdom
Region: United Kingdom

  <     >