Homebase
Paint mixing service

12 hours ago I visited Homebase looking to have 2 pots of paint mixed. I'm still furious! It was 10% off day, and that was what made me decide to go. I had my mother and my 18month old daughter with me. I chose the colours I wanted and waited for the member of staff to finish mixing the paint for another customer. He didn't achknowlege our presence, even after we were stood there with him for at least 10mins with the colour cards in my hand. I then noticed a big button with a sign abouve saying "Were only 2 minutes away, or we'll give you 10% off! " Wishing I'd pressed it sooner, I pushed it anyway. The man waited til a minute worth of lights had been eliminated on the timer, took a side-step, zero'd the counter, and just carried on! He didn't even say hello, I'll be with you as soon as I finish this! I was clearly an irritation to him, so I pressed the button once more after it became clear that he had no intention of being curteous, in disbelief at his reaction. I was hoping for another member of staff to at least ask what I wanted and give me an indication of how much more time I was expected to waste. I could have done some more shopping or changed the baby instead of being treated like an idiot. To my utter amazement, he zero'd the clock again and snapped "There's no use pushing the button... I'M ALREADY HERE! ".

Yes, I could see that he was already there... but so were other customers, who pay his wages.

I was not served in 2 minutes. I was not even served at all. After a visit to customer services complaining about my treatment I still feel that man has no place dealing with the general public. Maybe he's better of in the job centre

Company: Homebase
Country: United Kingdom
Region: England

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