QS Supplies
Avoid this company

I'm sure this company are great if the product you buy isn't faulty but I certainly won't take the risk again. I wish I'd read reviews before purchasing.

Ordered a tap and asked if it would be delivered by a certain day (in time for my plumber to install it). Was told it would be there in plenty of time - it came 2 days late.

The tap is faulty. I called QS Supplies and was told to fill in an online form which I did immediately. I called up again the next day as I had no reply to the form and I currently have a leaky tap connected and don't want to pay the plumber to come back twice to disconnect the faulty one and fit the replacement.

They told me to call the manufacturer and gave me the number. I told them they were the supplier so they should be dealing with it but by this time, I had already read the bad reviews so realised I would probably be better off with the manufacturer anyway.

The manufacturer has just promised to send out a replacement part today so I will hopefully sorted soon.

All the comments I have read criticise their customer service and I have to agree. Mine is a small issue compared with some but I order a lot of goods online and this is the first time I have ever had cause to complain about a company.

Company: QS Supplies
Country: United Kingdom
Region: United Kingdom

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