Dell
Charging me with out an agreement!

The WORST Company ever!!

I Had to deal with Dell Technical support over the phone. At the beginning I was told that I will be charged for this call £29. Ok, fine, if they can't provide free support. But that's not all! Ashish Mehrotra (guy form technical support) was trying to sell me thing, but I clearly told him NO. Obviously it wasn't clear enough. Couple days later, I received and email "DELL order CONFIRMATION"??? What order? I didn't order anything! I have sent an email to mentioned guy saying I didn't order anything make sure you don't charge. But no reply!

What do you think- I was charged another £29! Sent another email – no reply again!

When I tried to find out with DELL how I can get my money back, I was transferred from one department to another for 15 minutes (and of course I have to pay for all those calls!) with no help! The only think on the end I wanted is just to get to manager or to complaints department. NO CHANCE!! Absolutely useless!!

So I was left with no option as just to cancel my card before DELL will decide to charge me for £1000 or more. DON’T GIVE THEM YOUR BANK DETAILS as you might end up like me!

Company: Dell
Country: United Kingdom
Region: England
City: London

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