Mesh Computers
Warrany Repair service

Computer was purchased last Febuary online. The tower was not working when delivered, and an engineer had to come and replace a part initially. The tower was sent away for an issue with the cooling fan, and parts were replaced. Some time later (January '09) a sim ilar issue occurred, and the tower was sent away again. The tower did not arrive at the repair centre for approx 2 weeks following collection by the courier, and when examined, the repairer stated the issue was a software fault, not hardware, and any repairs would be outside thw warranty and chargeable. Repairs were carried out on the tower without our aggreement, and Mesh customer service will not release the tower without payment for these repairs. We did not agree to any repairs on our computer, and it seems that Mesh will not come to a compromise regarding this issue. The customer service team leave voicemail messages 5 minutes before they go home for the day, when calling them back the department is closed, or you are in a queue for 10-30 minutes just to be told the person dealing with our issue is not in/ on lunch/ on another call. I have not experienced such a low level of professionalism and total lack of customer care, and I am disgusted at the complete unwillingness of other staff to help with the issue. I work in customer service, and I would be immediedly fired if I were to treat my customers as i have been treated. Please can anyone advise as to what we can do next?

Many thanks,

Darren.

Company: Mesh Computers
Country: United Kingdom
Region: England

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