Norton Anti Virus
Payment taken from account with no product

I purchased a new laptop at beginning of year with Norton pre installed for 60 day trial. During the trial I paid for 3 years protection, the money was taken from my account.

When the 60 day trial ended so did the total protection.

I have spoken, written and emailed Norton and they have no record of any transaction. I have the bank statement showing they took the money.

All I have asked for is either my money back or the product.

No response.

Who can I take this up with as a formal complaint.

Alan Hill

Company: Norton Anti Virus
Country: United Kingdom
Region: United Kingdom

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