Laptops Direct
Faulty goods refused refund & goods not repaired

Long story dont deal with this company and let it happen to you. No reply to my email reporting receipt of faulty goods so telephoned, took an age to get through fobbed off told I had to ring faults they were constantly busy, then told to call manufacturer. Called Manufacturer who told me to go back to Laptops Direct, called them again finally they sent me a faults form to fill in. They replied to form telling me it would cost of £50.00 to send it back to them. Returned it, then told it would take 28 days or more to fix. 28 days have now been and gone so contacted them asking for a refund or a date when I would receive it back. They refused saying I had the goods for 28 days. It was totally their fault I had the goods fobbing me off with duff info and not replying to my email. They will not tell me when I will ever get the netbook back, they have lied and said there is problem with parts which is not true I contacted Samsung I am going to the Citizens Advice Bureau and r the Office of Fair Trading

Company: Laptops Direct
Country: United Kingdom
Region: United Kingdom

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