Dell
Non arrival of product, non care of customer care

I live in France and my daughter studies in England. I wanted to buy her a laptop and it seemed easiest to do this through Dell. They delivered the lap top and the casing was damaged so it was returned and they replaced it with one that didn't get beyond the blue screen of death. It was returned and never replaced. Since this moment (two months ago) I have just had a string of frustrating emails, from a selection of people who I seriously doubt actually speak English. They are incapable of answering a direct question, they send ungrammatical and formulaic emails that contradict one another, and despite having received £400 my daughter still has not had her lap top. The last email I had simply said "without this number we cannot help you further". And apparently that is good enough. I have since tried sending messages to the "unresolved issue" link on the web site, which they haven't replied to. Despite requests for an address, a name, a telephone number of someone to actually talk to I have been ignored. I am seriously unhappy. It would appear to be daylight robbery.

Company: Dell
Country: United Kingdom
Region: United Kingdom

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