Ebuyer
Company sent wrong item then completely ignored queries

I ordered a desktop PC from ebuyer which I received after a week or so (slightly late, but no big deal). Having checked through the hardware, I noticed that one of the components was of a lower specification than that specified in the ebuyer item description when I bought it.

I then proceeded to go through close to 3 months of trying to get a useful response from customer service.

Unfortunately customer service responded (very slowly) with copy and paste answers that were largely irrelevant to my problem. After about 5 weeks of this I changed tact and simply tried to find out whether the original description of the item on the website was wrong, or if I was sent the wrong component. This simple request resulted in customer service telling me that they couldnt help and asked me to email presales instead, which I promptly did.

I waited yet another month and received no response. I then searched for a complaints department email address which I sent another email to and also received no response.

It has now been 3 months and I have not been able to get a single relevant response to my query and I have decided to give up, even though technically ebuyer owes me something since I got a lower specification computer from what I paid for. I will certainly not use them in the future nor will I recommend them to anybody I know -- their customer service is terrible, I would rather pay more for better service.

Company: Ebuyer
Country: United Kingdom
Region: United Kingdom
Site: www.ebuyer.com

  <     >