PrinterInks.com
NO REFUND ON FAULTY GOODS

Recently ordered 2 black and 1coloured Dell cartridge costing £31.90 total. Arrived quickly&safely. Neither black ones worked, my printer gave a message telling me my ink levels were low and on reserve tank. Clearly no ink in them when I tried to print a photo. Rang them and was told to take cartridges out wipe them, shake them and reinsert. Still wouldn't work. Asked for a refund and told NO, but I could send them back at my expense and may get a part refund in form of a credit note. Apparently this is because I was sent some FREE paper, so My£31.90 is divided By 4 (3 cartridges & 1 free paper). this is then X by 2 faulty cartridges and the unopened one carries a restocking fee of 15% so my total credit note would be £22.72. Including the return postage my total loss is £11.67. THIS IS A SCAM, THEY SHOULD NOT BE TRADING AND NEED TO BE REPORTED TO TRADING STANDARDS. I have found a freephone number that they always answer 0800 0431001.

Company: PrinterInks.com
Country: United Kingdom
Region: England

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