Acer Direct
Faulty keyboard

On March 23rd I received a refurbished computer system from Acer Direct. The keyboard did not work so I phoned the company immediately. Over the next six weeks I phoned regularly and had a series of emails with a company representative. Result Nothing.

In despair I bought a keyboard locally but continued to ring Acer Direct. Fifteen days ago I was promised re-embursement in 5-7 days. On phoning today I have been told they have no record of most of my calls. I have spent more on calls that the keyboard costs and refused to 'hold' for the third time. I left my number and was promised a call back by a supervisor. No call back!

Eight weeks fruitless communication.cost/bother with absolutely no result. I will not let this drop.

Any advice? Mike Hoy hoymike@hotmail.co.uk28372

Company: Acer Direct
Country: United Kingdom
Region: England
City: Dronfield

  <     >