Debenhams
Store card chaos

Cancelled my Debenhams Card a year ago due to a billing error but decided to give it another go before Christmas. Set up a direct debit in November. Checked my bank account to find that the first debit payment had been rejected. Fought my way through the automatic answering service to eventually talk to someone at Santander to be told it was a mistake, and the that the £12 refusal charge would be refunded. Had to pay the outstanding balance over the phone there and then by ceredit-card. Assured everything would be ok in future. Then tried to buy a jumper online and my card was rejected despite the correct login and card details and security number. Fought my way through the automatic answering service again to be told that there was no reason for it to be rrejected and that "they would get back to me". Looked at my bank account this morning and another £12 deducted despite my balance being nil. Also tried to buy online again to see if my card now worked. No it doesn't. Fought my way again to a customer rep who told me that the £12 was a mistake and would be refunded. She saw no reason that my card should be rejected and had no idea what happenend to the follow-up from my last phone call. Closed my account. WHAT ABSOLUTELY DISGRACEFUL SERVICE.

Company: Debenhams
Country: United Kingdom
Region: United Kingdom

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