Emirates
Change of aircraft and seating

My husband and I booked our seats in April (booking referance CZDRSJ) Flight EK 372 on the 07.12.10 from Dubai to Bangkok. We had selected our seats at the time of booking on your new aircraft our seat noumbers where or should have been 44b and 44a. just before boarding we where told our seats had been changed and nothing else. Once we where on the plan which we where extremlely disappointed as it was not the new aircraft we could not find our seats, I asked the cabin stwart who pointed to a row of four seats in the middle of the plane without a window seat and opposite the toilet. We booked both our seats and flight early in the year to avoid both of these, no window and away from the toliets. I asked for other seats to be told they where no window seats available, but we could look ourselfs after take off. I cannot tell you how disappointed we where and we felt totally let down by Emirates customer care standards, (this was our first time flying to Bangkok from Manchester). later we walked up the plane to find a women sitting at a window seat alone and her parnter sitting alone on a row of four seats. I am extremly disappointed with the service from Emirates especially as my son does use your service and advised to book with your company. I would like a speedy response to my email and some compensation please.

Regards Bryan and Yvonne Bamber.

Company: Emirates
Country: United Kingdom
Region: England
City: Wirral

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