British Airways
Genuine mistake

I refer to the above booking which was made from my office on Thursday 2nd. July.

I did not pick up the e-mail until Sunday 5th. July, immediately on doing so I telephone your customer services to inform them that a mistake was made in booking I have two sons Joshua and Benjamin, the the ticket was inadvertently booked in the name of Benjamin instead of Joshua.

I was told somewhat robustly that rules did not allow any changes whatsoever and the only alternative was to cancel the ticket and rebook and this would mean that I would be fined the total cost of the ticket.

When I requested that I be pointed out the rules that precluded amending a genuine mistake I was advised there was none. As a long standing BA customer of some 55 years (my first flight as a boy flying into Northolt) and as an executive club member 12000764 I cannot understand for the life of me especially in this time of trouble why I am being treated like this.

Please can I at least have some action before you descend into the depth of Easy Jet and Ryanair.

Alastair Macleod

Chairman

Hand & Lock

www.handembroidery.com

Company: British Airways
Country: United Kingdom
Region: England
City: London
Site: handembroidery.com

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