EasyJet
Charged for daughters surname mistake

I have just booked my family's flights for April.

My Daughter is 18 months old and my partner is expecting our second child, therefore, I booked my daughter her own seat (although shes only 18 months) to avoid any discomfort for my partner and fellow passengers.

However, when booking my daughter's seat I entered my partners surname instead of my own. Innocent mistake and would expect to be able to edit the mistake so soon after without any problem.

In actual fact, the web site tried to charge me £40, so I called and an easyjet call centre in Poland tried to charge me £23. I was amazed! Easyjet are profiteering on the back of a simple mistake.

If I was dyslexic or suffered or was visually impaired I would expect this to be sorted quickly without delay and no charge to be incurred. Therefore, even though I am do not suffer any of these and I told the truth that it was a simple mistake I was blackmailed into paying the £23 Easyjet insisted I pay or the flight would not be allowed.

I feel this totally unecessary and unless refunded I will not use EasyJet again.

I am keen to hear other people's views, if EASYJET will not listen then I will embrace the power of social networking and blogging to complain.

Company: EasyJet
Country: United Kingdom
Region: England

  <     >