Easyjet Airlines
Misinformation

15 hour delay at Malaga airport on original 10.30pm. flight 7184 to Liverpool on 22/23rd September. Flight eventually canceled. Reason given technical problem. Spent night sleeping on floor of airport along with other passengers. Lots of misinformation given by staff - Told we'd be taken to hotels but that we'd have to pay for the accommodation plus pay our own taxi fare to the hotel. This plan never materialized so everyone spent night at airport. We were given a flight at 10.30am the next morning and had to go through the check in again with our luggage so people who'd bought duty free bottles the previous night had to pack them in their hold luggage and pay excess baggage! Flight eventually left late at 11.30am next morning-another delay. Captain on flight home did apologize but it was too late-no one apologized at the time we were kept waiting with no information. Also I have been unable to find easyjets address or tel. no. to register my complaint.

Company: Easyjet Airlines
Country: United Kingdom
Region: United Kingdom

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