DHL
DHL - non delivery!

Following parcel number 718746837193 a tv from dixons was to be delivered on 27th august. Took a day off work and constantly tracked their online service. At 4.30 to my shock it said delivery attempted but no-one was in and card left. This is not true as i was in all day and no card was left. Tried to get in touch with dhl customer service but as far as i know this is non-existent as no-one answered the call just kept playing boring music for over an hour and was then cut off. Got in touch with dixons who had a word with dhl and had it rebooked for the Friday. Rang dixons on friday afternoon to find out that this was not booked and logged by themselves. And was promised redelivery for Following Monday. Phoned Monday afternoon at dixons for them to say that the delivery guy from dhl left without taking the parcel an absolute joke, Now they do not know when they will redeliver. Would never use dixons or any company that use dhl for their delivery method. It seems from the thread that there are very similar complaints about false attempted delivery from dhl.

Company: DHL
Country: United Kingdom
Region: United Kingdom

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