Momentum Coach Hire
Bad customer service

I booked a coach for myself and friends for my birthday at a cost of around £300. When the coach arrived it was tatty, there was no radio and one of the lights in the coach leaked water all over my friends shirt. The driver was rude, swore at us (we weren't even late) and tried to drop us off in the wrong place. I ended up getting a taxi at a cost of £50 because I didn't want to travel back with him. I complained to Momentum and was told the driver had been "disciplined" and they would send me a box of chocolates. I refused and after not responding to my complaint for over 10 days; now they have said that they will not offer me anything further. This is a company who don't care about the level of customer service they provide, they take your money and as long as they get a bus to you, they're not bothered about anything else. I will never use this company again and neither will my friends they ruined my birthday and put a massive downer on the evening. AVOID!

Company: Momentum Coach Hire
Country: United Kingdom
Region: England

  <     >