Emirates
Inflight entertainment

While flyin from singapore to dubai with Emirates, my inflight entertainment system was not workin... this caused me many problems as i am a very nervous flyer, the entertainment system is the one thing that helps me to relax a little and not be to anxious about the long flight ahead! when makin cabin crew aware of my problem, i was disgustingly ignored and was told on three occassions that they would see what they could do, but yet for the first two hours into the flight, not one of the three members of cabin crew did anything to reassure me that they had`nt forgotten about me and my problem with my entertainment system! after three hours had passed, i was extremely nervous, anxious and very upset that no-one had come to me, not even a single apology... as i walked around the plane, to give my legs exercise, and to minimise my bordem and disapointment in cabin crew, i started to cry and felt lost! then a member of cabin crew approached me and ask`d me if there was anything he could do for me, i explained my problems too him and he also said i will see what i can do, i had heard that on three occassions, what differance was this occasion going to make, i thought to myself. After ten minutes the male crew member returned with a passenger feedback form, and a complimentary bottle ov champagne.this didnt help my nervousness or anxiosness, but the fact that finally a crew member listened and did try to do something for me helped hugely.i am due to fly out to singapore again in september to visit my sister once again, im afraid after my experiance with cabin crew and the entertainment system i am goin to look into other flight companies, which is a real shame, as i had alway`s used Emirates, as they was the best airline i had previously flown to destinations with! regards Caroline Gannon

Company: Emirates
Country: United Kingdom
Region: England
City: Manchester

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