British Airways
Non-refund

During the crisis in Tokyo caused by the earthquake, tsunami and reactor potential melt-down danger, I booked tickets for my son and 5-month-old baby to travel urgently to the UK on 17 March, to avoid the serious threat of radiation to an under 1-year-old child.

We had to change the flight booking to a few days later, when my daughter-in-law could also manage to travel, so requested a further seat. The charge for one extra seat was so high that we had to cancel the one seat already booked for one adult and child ticket -- £2433.26.

British Airways said they would arrange a refund. Two and a half months later, no refund has been received.

When I tried to speak with someone about this, I was transferred to a recorded message, which reported that BA was a month behind with refunds! This is not fair on customers. I have supported BA through the years when travelling, and advised others to use this airline. However, the family now feels very let down by this company.

Do you think the Trading Standards organisation could help in resolving the issue of a very late refund?

Company: British Airways
Country: United Kingdom
Region: United Kingdom

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