Air India
Misguided by Airline Staff

Hi Vikrant,

Sorry to hear about your experience with Spicejet. I had a also been duped by Air India when I was returning to London on 29th Jan. I was travelling with my wife and my infant daughter. I had 32 KG Checkin 8 KG Cabin Baggage allowance per person and Infant had 10 KG. So my total allowance was 90 KGs. Since, we were travelling along with the infant, I called up the customer service the day before the travel to ask if I can utilize part of the cabin baggage allowance as checkin and just carry the baby food and my laptop as cabin baggage. They lady on the phone from Air India said it was ok to checkin the cabin baggage. So we packed our baggages accordingly. On the day of the travel, the lady at the boarding counter rejected us to accept the cabin baggage as checkin. Futher, she called her supervisor and the other staff who all started to quarrel with us and supporting each other that our customer service will not say that. They created so much panic situation that they asked us to pay the baggage as excess baggage else, they will close the flight and mark us a no-show customer. The irony was that day our flight got delayed by 4 hours and they took us from another standby flight. It was an horrifying experience. I'd to pay Rs.19, 000/- as excess baggage where infact the total baggage was still within limits. Also, despite requesting them for bassinet seat for infant, they didnot provide us the same on both to and fro journeys. I swored from that day onwards, never to book Air India's tickets even if they are free.

Thanks, Chetan

Company: Air India
Country: United Kingdom
Region: United Kingdom

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