Esso
Falsely accused of filling up petrol that i didnt fill up

Between 1pm and 2pm today (4th July) I filled up £5 worth of petrol in the car at the above petrol station on Loughborough Road. If I remember correctly it was pump number 11. There was another customer who had moved from this pump to the pump in front. He came to tell me that there was already a sale of 23p in the window, I wasnt sure what he meant by this as when I pulled out the pump, the sale readjusted to zero anyway. When I told the customer this, he said, oh thats ok then. I filled up £5.00. I dont fill up much as I was only borrowing this car for a short errand from my sister.

When I went to pay, the counter assistant accused me of filling up 23p worth of fuel, replacing the pump and filling up another £5.00 to avoid paying the 23p. I was horrified. The guy I spoke to earlier said something to the counter assistant but I dont know what. He was in the queue in front of me. He paid and left. As you can guess, I was extremely angry at this, I explained to the counter assistant but he did not want to know. I told him he could have his 23p. I even put £2.00 in a charity box of some sort on his counter to prove that I do not do low things like that. I can not understand the rudeness of the guy, he should learn about customer service and know not to falsely accuse innocent people. I wouldnt lie, I did lose my temper and probably did swear at the assistant and at another customer in the shop as he found it all hilarious. But I did not do anything wrong, it's the principle of it all, it was only a mere 23p. But I could have done with that £2.00! Maybe it will go to a good cause I dont know, although I think you should be aware of the type of people that work at your petrol stations. I dont have a receipt as I paid cash and left so hastily that I didnt even bother to ask for one. This incident has just upset and ruined my whole day. And all for 23p

Company: Esso
Country: United Kingdom
Region: England
City: Leicester

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