Car Hire UK
Non return of deposits

On 26 May I rented a economy vehicle for period 15 June to 21 June at a cost of 107Pounds. My credit card was debited for the rental fee of 107 pounds plus

insurance excess deposit and fuel top up deposit of 575pounds. The vehicle was collected from Gatwick airport on due date and returned to the long stay carpark per their

request in undamaged and clean condition. Since returning to South Africa, I have tried unsuccessfully to get my deposit returned and to be issued with an invoice of costs for claim purposes. Their chat services an 2 occasions told me they would inform their accounts department of the request. I received no returns or communication. On 12 July I opened a ticket number MON-729533, detailing my request for return of deposits plus an invoice. It is now a month since returning the vehicle and I still cannot get any response from their customer services as to when the deposit will be returned. Their systems are set up to avoid any personal contact with any one.

What can one do to resolve this issue

Clive Patterson (clivepat@vodamail.co.za)

Company: Car Hire UK
Country: United Kingdom
Region: United Kingdom
Site: www.car-hire-uk.com

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