British Airways
Disgraceful Customer Service

A cautionary tale and note of assistance to all those who have suffered the misfortune of travelling with British Airways and experiencing their unique brand of so-called Customer Service:

BA are an unmitigated disgrace when it comes to customer service and they totally ruined our wedding and honeymoon travel.

My wife and I suffered an appalling trip at the hands of this company and Mr Keith Williams, CEO, and his management could not be more disinterested.

We suffered rubbish on the floor, rude and ignorant BA staff and no food in the Lounge at Gatwick. We had no working entertainment screens, broken seat tables, faulty seat controls, rude and ignorant cabin crew, burned food, an hour wait for dinner and another hour delay being served at breakfast; not to mention the insects, yes, insects, in the seat arm compartment. All this in First Class.

I suggest writing to the following in the hope you have better success than we did. We found emailing them daily was the fastest way to elicit a response. Start with an email to Mr Williams, copied to all. That should provide some response. Good luck.

keith.x.williams@ba.com

americas.communications@ba.com

amy.clasper@ba.com

andy.lord@ba.com

ben.marshall@ba.com

company.secretary@ba.com

Glenda. Midson@ba.com

gsrreplies@contact.britishairways.com

helen.blenkinsop@ba.com

Helena. Flynn@ba.com

international.media@ba.com

investor.relations@iairgroup.com

james.hillier@ba.com

Lynn. McClelland@ba.com

Mary. George@BA.com

media.relations@ba.com

media.relations@iairgroup.com

michele.kropf@ba.com

michelle.parker@ba.com

prensaintl@iberia.es

press@oneworld.com

radhika.raikhy@ba.com

Sanja. Simeunovic@ba.com

sarah.marzari@ba.com

shareholder.services@iairgroup.com

silla.maizey@ba.com

steve.sheterline@ba.com

tehreem.ashraf@ba.com

tobias.klitsch@ba.com

willie.walsh@iairgroup.com

Company: British Airways
Country: United Kingdom
Region: England

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