Swintons
Swintons bad business

adv2000
07-05-2012
133

Last year Swintons staff tried tripling my insurance premium for no other reason but their own; therefore; I was forced to complain to head-office and eventually Swintons come back with a quote –about a third of the original price. A few months went by and a member of Swintons staff tried ‘scamming me’ over my home address / business address in an attempt to take a lot, LOT more money out of me (I’m 56 with a clean history).

I threatened the above ‘scammer’ that was working for Swintons that I’d involve the Law if they forced me to declare that I was keeping my vehicle at a different address than to where it was actually kept each night (my home address where the vehicle is never kept is a much higher rating – vehicle is kept at business always).

Today I contacted my local office about new business and they totally denied having any current business with me (this office used to be good under the old manageress, and now its incompetent, dis-honest, and to be avoided at all costs – I only go there because its where Swintons head office choose to keep my paperwork for my business – and head office didn’t know anything about my business either lol).

After £30 worth of calls around the UK, a loss of half a day’s wages, loads of stress and anger, total denial and covert ridicule by various staff at Swintons; finally at the aforementioned branch they admitted I had a policy in that office, but only after I presented them with all the facts and return to my office and pulled all the paperwork.

Swintons claim that they could not find the policy because someone had changed my contact details and listed everything down to my business address.

Personally, I feel that Swintons is a Sh*t business and really should be avoided at all costs – I’m only with them still at the moment because I have not the time to change things at this moment in time.

Two return phone calls from a Manager, and customer services, and one email threatening Swintons with court action have not been acknowledged as of yet!