Egypt air, flight Number 777
THEFT

On 23 November I was in the aircraft Boeing 777, coming from Cairo to Heathrow, to arrive by 12.35 PM. I was sitting at the rear, 15 minutes to the flight landing, for the first time I left my seat to the toilet, came out after 4 minutes, my mobile phone went missing, I was shocked, as i left it on my seat, I was the only person sitting as it was two seater and the flight was not full, behind me was the cabin crew sitting, I searched everywhere and to no avail, I immediately reported it to the cabin crews before landing, I was told that the security will announce and they will call the police immediately, '' but none was done '' and also it was deliberately taken away from my seat, plugged out of my head phone as I was listening to music prior to my visit to toilet, I was in tears, devastated and stressed, as this phone had all my personal and work information. I suspected the cabin crew sitting behind me and requested for security search, All the cabin crew and security did nothing and they all left with one of them having my phone. I have never experienced such theft in the plane in my entire life of travelling. When I got out of the aircraft, i informed the British security staff, who called the police and they went back to the plane to search for me, but it was too late as everyone had left, I am angry and upset as I trust in your services but all your staff failed me. there is dishonesty among your staff and no safety, I will not rest on this matter and will take it to the maximum length even if it means alerting the rest of the world who travelled on Egypt air. I strongly demand for explanation why they were reluctant to assist me in this matter.

Company: Egypt air, flight Number 777
Country: United Kingdom
Region: England

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