British Airways
Missing bags!

My bag has been missing since December 29th when I checked in to a British Airways flight to Copenhagen.

Up to now no-one from British Airways has been able to offer any information at all on the whereabouts of my bag, or any vague suggestion of if/when I can expect it to be returned.

The “dedicated” baggage helpline has not been accepting calls for at least 2 weeks and I’ve been reliably informed by a member of staff in the BA Customer Relations team that the online Worldwide Baggage Tracer is no longer being updated.

The average waiting time to get through to the Customer Relations team is at least one hour, and although quite helpful and generally sympathetic they apparently have not received any updates on the baggage situation since the start of January.

Now due to the threat of strike action, Customer Relations are no longer taking calls either...

So, what do I do?? Someone please help!

Company: British Airways
Country: United Kingdom
Region: United Kingdom

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