Autowerks
BMW parts

I purchased a pair of rear tail lights for my car at (Autowerks 941 Washington Blvd, # 307 Roseville, CA 95678) they arrived after 5 weeks and after installing them they make error warning lights show on the cars instrument panel showing a problem with the rear lights, on there web sight www.autowerks.com it states that this will not happen, I have contacted them about this & they asked me to go to my local bmw dealer & have them try to reset the error lights on the instrument panel I have tried this and they could not correct this error with the lights, they also charged me £ 50 for trying to correct this error, I have also hade to pay duty of £ 60 on these lights as they came from the us which I was not aware of.

They want me to arrange the carriage of the incorrectly supplied lights back to the in them us including paying the carriage & duty back to them before they will even arrange replacement`, then there is still the carriage & import duty to pay to have the correct lights sent back to me. I have asked them to arrange for them to be changed but they are saying that they can not arrange a carrier to collect them, even though they are selling parts all over the world and did have them delivered to me in the beginning I have been waiting over 8 weeks for an e-mail from them about correcting this error.

Company: Autowerks
Country: United Kingdom
Region: United Kingdom

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