Sixt Rent A Car
Sixt refuse to address incorrect billing

Hired a car from Sixt Heathrow on a recent trip to England. The car broke down on day 3 in Norfolk. After 3 hours attention from the local AA, the car had to be towed away for an engine malfunction. Sixt requested that we travel to Stansted - 1.5 hours drive hour away - to collect an alternative. Eventually Sixt agreed to deliver a replacement car which arrived about 9pm. Several weeks later, I received an additional invoice (in German!) charging for additional mileage (we assume this related to Sixt returning the broken down car to London?). On challenging this, Sixt agreed to reduce the invoice for the incorrect mileage and petrol associated with the broken-down car, but insisted on charging for the day the car broke down and all other charges. As a gesture of goodwill i have requested that Sixt do not charge for the time where we were inconvenienced and unable to drive. Thus far, Sixt have refused, stating 'However, despite careful maintenance, unfortunately we cannot prevent occasional technical problems from occurring during the rental period.'

Company: Sixt Rent A Car
Country: United Kingdom
Region: United Kingdom
City: Heathrow

  <     >