BMW 520 d se 2007
Faulty engine very bad customer service

Took my BMW 520 d se 2007 into BMW Dick Lovett Ltd Bristol for routine service. They overfilled the engine oil and I returned the car to dealership to fix the problem. After checking this, the service advisor used the corporate bull line of "oil is at optimum" and pointed out to me that as my car was a revised model it was equipped with both electronic oil level sensor display in iDrive and manual dipstick. When I checked again myself both readings corresponded as "engine oil level too high! " which can potentially damage the engine as advised in BMW handbook. Contacted the dealership again to rectify the the problem and check a new problem of possible engine bearing noise, on a car with approx. 52k on the clock. First the good news, they reduced the engine oil level, the bad news, engine timing chain permanently damaged as a result of loose timing chain tension-er and also possible damage to crankshaft. Because the car was out of the 3 year manufactures warranty, I was given a bill of approx. £3, 500.00, which I refused to pay on the grounds of me adhering to all BMW servicing requirements and the car having done less than 60k and only 4 years old. (After all this is supposed to be the "Ultimate Driving Machine! ") After a while, I reluctantly agreed to pay approx. £1, 300.00 on condition the car was repaired in 3 days on advice and promise from the dealership themselves. Car repaired not in 3 days but over 2 weeks later and no apology from BMW or courtesy car given or goodwill to write off the bill. Would you believe it, they overfilled the engine oil again " ABSOLUTE COWBOYS!!! "

It's worth pointing out that the service advisor asked me where I purchased the car, I replied truthfully from a BMW specialist auction. The BMW Dick Lovett deputy dealer principal said the dealership and BMW UK would not cover the approx. £1, 300.00 bill because of me buying the car at auction and not from within the dealership network. What is shocking is that the deputy dealer principal admitted to me, that they also buy BMW's from auctions to sell on their forecourts! " ONE RULE FOR THEM, ANOTHER RULE FOR US!!! "&- AVOID THESE COWBOYS LIKE THE PLAGUE!!! &- BUY A KIA WITH 7 YEARS WARRANTY!!! &- BMW SHOULD STAND FOR = BELOW MINIMUM WARRANTY!!!

Company: BMW 520 d se 2007
Country: United Kingdom
Region: United Kingdom
Site: www.dicklovett.co.uk

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