Emirates Airlines
Pathectic Customer Service

Emirates say they are First Class Airlines... hmmm after the discussion that i had with the CUSTOMER Service staff for the last 2 days i realised i am flying one of the worst airlines.

The staff are not sure what needs to be done which is pathetic.

Now the story. I wanted to book the Dubai stopover package on my way back to India from Manchester. I got the visa from the Emirates in India. Now the funny part... i reach Manchester and call the Emirates office, inspite of telling the reference number they are not able to locate that i got the dubai visa right from Emirates office in india. After about 15 mins they finally realised that and then i was put on hold for another 2 mins. Then the lady comes and tell me that they cannot book the stopover as i took the visa from India. And gave me the Indian office number.

Then i called the Indian office and explained to them all the scenario. They heard the entire story and cooly said that they cannot book the stopover over phone and that i NEED TO PAY THE CASH TO THEM... understanding that i am in Manchester and i need to pay the cash in India... sounds funny right???

Then they advised me to recontact the Emirates in UK which can help me out and told me that they would do it for me

. I contacted Emirates again and again i get the same answers from the Emirates office that they cannot book it for me...

I am not sure now how to b ook the stopever package from Dubai and hence decided to drop the plan of visiting Dubai at all.

Useless dealing with such Airlines who cannot understand what the customer requires.

Company: Emirates Airlines
Country: United Kingdom
Region: United Kingdom

  <     >