British Airlines
Lost luggage!

My husband and my first trip to Europe was a total nightmare. We were on our way to Belgium and had a transfer in London, at Heathrow airport. Unfortunately for us, it was the opening day of their "terminal 5". After a delayed departure from London to Belgium due to luggage problems, our bags never found us at the hotel we were in for 5 days. I don't understand why BA can't undo in 5 days the mess they created in just 1 day. We are back home now, thank God, and a week has gone by and I am sorry to say we are still without our bags.

I have never experienced such complete negligence from a company or person. I have only to tell of my story to fellow friends and family as I await on the arrival of my luggage. Needless to say, I will never fly British Air again!

Company: British Airlines
Country: United Kingdom
Region: England

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