Charles Hurst Renault
No new key

I ordered a new key for my car as my old one was not registering with my car which meant it was extremely difficult for me to start the car. I made my way to Charles Hurst in Newtownards on 21st August and ordered my new key which i had to pay for before the key was to be made at the cost of £115.20, the chap which had took all my details had said i should have the key by the 24th August i thought that was pretty good a few days to wait, as the kids were starting school at the end of the month it was perfect timing. Today is the 10th September and i am still waiting for my key. This is really unexceptable as my car has been off the road the whole time, i am a working mother with three young boys whom all go to separate schools, i have had to find other means of transport for all of us to get to school and work which is very expensive and RENULT are still not able to tell me how much longer i am going to have to wait for this phantom key. I also have an extra £65 vat to sync the key to the car. I have had nothing back on their behalf and no way of an apology, this is rediculous and a complete joke leaving me completely car less.

Company: Charles Hurst Renault
Country: United Kingdom
Region: Northern Ireland
City: Newtownards

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