Jet Airways
POOR RESERVATION SERVICE

Hi Everyone,

I had booked the tickets from London to ahmedabad return from 23rd July to 08th Aug. Due to some work I had to reshedule the date on the return side. I called up the helpline alomost a month ago and requested for change of date to 26th July. The staff was friendly and they did the change and asked for a charge of 58-60 pounds (I dont remenber the exact amt). Now today on 13th July I called on their helpline again and asked for change from 26th to 27th July. The guys in call centre explained and agreed on 88 pounds for a change (previous charges included in this 88pounds). Unfortunately when the call centre executive was changing the dates, the call got disconnected. I again called up after half an hour and I was told that my previous charges were 80 pounds and the change will cost me in total 112. I was surprised bec there was no fare change, it was just a penalty and how previous charge changed fron 60 to 80 pounds. I had confrontation with the guys and there is no manager on service because its night time in India, though its 24*7 service. I am pissed off with the attitutude and poor service and I now doubt the reliability and integrity of any talk with JET AIRWAYS customer service on phone. Hope the senior management will look into this query and will take this as an example to improve their customer service to some standards... Regards NM JAIN

Company: Jet Airways
Country: United Kingdom
Region: United Kingdom

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