Priceline.com
Misleading selling of Damage Excess Refund Product

This company were the cheapest online for a car in Italy 22/07 - 06/08. I PAID in Full the amount for the hire prior to leaving. Car was lovely. Pick up and drop off smooth.

HOWEVER - we did have to leave our card details with the Italian end for 900Euros as a 'deposit' in case of an accident which was not made transparent at the time of booking.

MORE WORRYING on our return I checked our bank account and discovered that Rentalcars had deducted £91 for the above productDAMAGE EXCESS PRODUCT which I had not requested at any time during my initial booking.

You are guided to an email address to register a complaint. You receive an automated response informing you it will be up to 28days to resolve a complaint at the earliest. You are also guided to a separate email address to complian/discuss?? the above product.

On sending an email to this particular address it bounced back twice. I then re wrote to the original to inform them of this and got no response.

I did manage to contact someone via a phone who politely informed me that unless I UNTICKED the box on the online booking form I would automatically pay for this product. I have no idea WHERE this box is hidden on their form, but I find this to be underhand and deceitful on the part of the company. People should not be expected to UNTICK a box when every other box requires you to TICK it should you wish something within your order. I was told I could not now claim the product and to complain via their website.

To date, I have had NO REPLY to my initial complaint

DO NOT BOOK WITH THIS COMPANY UNLESS YOU CHECK YOUR FORM VERY VERY CAREFULLY ONLINE. I WILL NOT RE USE AND HAVE TOLD FRIENDS WHO WERE GOING TO USE THEM ON MY RECOMMENDATION TO GO ELSEWHERE

Company: Priceline.com
Country: United Kingdom
Region: United Kingdom

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