Xcess access ltd
Non refund of fauty goods

Good day, I purchased 2 parts (used) from the above company, one on the 10/11/09, a throttle position sencer £83.95 this part didnt work, or for a different modle? i telephoned xcess, they said they would look for another part, which they did (3 weeks later) but they said this was dearer?? however i purshised this part £132.25 on the 8/12/09, this part didnt work either or it was for another modle

(whatever the parts didnt work) I spoke to someone called Rachael, who told me to return the parts and they would send me a refund.

I parcelled up the parts and returned them registerd on the 15/12, ID 65122252 (merchant) 22531663 ID (terminal)

by the way theese parts were for 2002 grand cherokee jeep.

I did not get any response from them untll now, all of a sudden they are saying they dont give refunds on electrical parts and the parts were fine!! ive since purchased the same part from another company and thats fine- works perfectly.

this company obviously doesnt like giving refunds, so as i purchased theese goods on my barclays connect debit visa i would be very gratefull if youcan reclaime my money back.

Regards Christopher Morley

Company: Xcess access ltd
Country: United Kingdom
Region: United Kingdom

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