British Airways
Negligence by British Airways

My name is Sukhdeep Narang. I have a complaint against your airlines. I boarded on british airways flight BA 10 from Bangkok to London on 26 november. But when I reached Heathrow airport at London I was told that my visa has not started yet and it was starting on 11 december and I have to go back and come back again after my visa starts. I was so shocked on hearing this. My passport and my visa were properly checked at the airport by the british airways staff. And my ticket was also issued after my visa being properly checked by the airlines. I never knew that there is a starting date for the visa because I thought that the visa starts from the date we get it stamped on our passporT.I told them that I never knew that there is starting date for visa and they told me how airlines issued you the ticket for a date when your visa has not started yet. I was so disappointed on such a negligence of your airlines. I had to bare so much of insult because of all this. If this had been checked by the british airways staff even at the Bangkok airport I would have been saved from such insult. Whole day I had to stay in a locked room without any permission to go out and then at night I was send back to Bangkok on flight BA 009.I never felt so humiliated before. I had to suffer so much. I am really very disappointed at such a mistake made by such a reputed airlines. Me and my parents had to bare so much of mental suffering because of all this. Also I had to buy a new ticket all over again to come back to London. I really want you to compensate me because of all this. Kindly reply me as soon as possible or otherwise I will give my complaint to the press

Company: British Airways
Country: United Kingdom
Region: United Kingdom

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