Emirates Airlines
Excess Luggage Rip Off Complaint - £175 for 5 kilos!!??

RE: Flight 1 December. LGW – DXB – BNE

I checked in ONLINE on November 30, and received a confirmation, at 18.22 that day to my email, including a PDF copy of my e-boarding pass.

Once “dropping off” my luggage at the drop-off desk, I learned I was 5kgs over the 30kg limit, which I expected I was a couple of kilos over. I was then SHOCKED to learn the excess luggage charge was £35 (thirty-five pounds) per kilo. £35 x 5 = £175 (one hundred and seventy-five pounds).

It is the most excessive and rip-off excess baggage fee I have EVER encountered on my travels in my life!

And I was marched like a criminal to the payment desk, and even worse, the staff kept acting “happy” about it and smiling, like they were receiving a tip. When I told them it was ridiculous, they told me “I had to get treated like everyone else”. Wow – amazing customer service (sarcasm intended).

However my main complaint is this:

Why wasn’t I informed of such a rip off and excessive excess luggage fee when I checked-in online? Online they didn’t even ask how many bags I had. If they had told me, I would’ve weighed my bags and not gone the 5kgs over.

My secondary complaint is this:

£35 per kilo is a rip off...

After this horrible and expensive experience, I will now go out of my way, to never fly with Emirates again.

Company: Emirates Airlines
Country: United Kingdom
Region: United Kingdom

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