EasyJet
Bad customer service

Yesterday 29 April returning to Newcastle from Malaga flying with easyjet. We know to get to the airport 2 hours before our flight, got to check in desk to hundreds of people in " all destination" desks. Waited in the que about an hour and a half to not even get half way, eventually "Newcastle" came up on the board, went straight to desk where they told us it was closed, we had 2 suitcases to check in that we had already paid for, went to Easyjet help desk where she said we had to go to gate with our luggage as soon possible! Also give us the wrong gate number, got to security where they took all our perfumes Deodorants etc off us which wouldn't of been needed if they checked us in, rushed down to the gate we got told which was the wrong one, finally got to the right gate where we then got charged €100 euros for our luggage to be taken on! The attitude was disgusting, the fact we were there when we should of been but to have to wait in ridiculous queues and cost us all that extra money! The same happened to a group of 6 lads and a couple whom didn't have the money to pay for their luggage could not fly! I am a frequent flyer as I have family abroad but shall be travelling jet2 in future!

Company: EasyJet
Country: United Kingdom
Region: United Kingdom

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